ELIGIBLE ITEMS / WE ACCEPT RETURNS FOR FULL PRICED *READY-TO-WEAR ITEMS ONLY PURCHASED DIRECTLY FROM ACACIA.CO. THIS POLICY IS EFFECTIVE MARCH 19TH, 2024, AND ANY READY-TO-WEAR PRODUCTS PURCHASED BEFORE THIS DATE ARE NOT ELIGIBLE FOR RETURNS. THIS POLICY DOES NOT APPLY TO ITEMS PURCHASED AT ACACIA FLAGSHIP OR OTHER RETAILERS/BOUTIQUES.
DOMESTIC RETURNS / ENSURE YOUR RETURN MEETS THE CONDITIONS OF OUR RETURNS POLICY AND COMPLIES WITH THE BELOW POINTS BEFORE SUBMITTING YOUR RETURN.
2 ENTER YOUR ORDER NUMBER, FOLLOWED BY THE ZIP CODE TO SUBMIT A RETURN FOR STORE CREDIT.
3 SELECT THE ITEMS YOU'D LIKE TO RETURN FOR STORE CREDIT ONLY.
4 SUBMIT PAYMENT FOR THE SHIPPING FEE.
5 PRINT THE RETURN LABEL AND PACK YOUR ITEMS. ITEM/S MUST BE RETURNED WITHIN 7 DAYS OF DELIVERY. ITEM MUST BE UNWORN WITH ORIGINAL TAGS ATTACHED. ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING.
TIMEFRAME FOR RETURNS / RETURNS MUST BE INITIATED AND SUBMITTED WITHIN 7 DAYS OF RECEIVING YOUR ORDER. THIS ENSURES A PROMPT AND EFFICIENT PROCESSING OF YOUR RETURN REQUEST.
CONDITION OF RETURNED ITEMS / ALL RETURNED ITEMS MUST BE IN PRISTINE CONDITION—UNWORN, UNUSED, WITH ALL ORIGINAL TAGS AND PACKAGING INTACT. THIS ALLOWS US TO MAINTAIN THE QUALITY OF OUR PRODUCTS FOR ALL CUSTOMERS.
REFUNDS FOR STORE CREDIT / REFUNDS ARE ONLY OFFERED IN THE FORM OF STORE CREDIT AND ARE APPLICABLE EXCLUSIVELY FOR FULL-PRICED READY TO WEAR STYLES ONLY. ALL SHIPPING AND HANDLING CHARGES, GIFT CARDS, AND STORE CREDITS ARE NONREFUNDABLE.
SALE ITEMS EXCLUSION / SALE ITEMS ARE NOT ELIGIBLE FOR RETURNS. WE APPRECIATE YOUR UNDERSTANDING REGARDING THIS ASPECT OF OUR POLICY.
NON-COMPLIANCE WITH CONDITIONS / IF YOUR RETURN DOESN'T ADHERE TO THE SPECIFIED CONDITIONS OUTLINED ABOVE, YOUR ITEM/S WILL NOT BE ACCEPTED. PLEASE NOTE THAT ANY RETURN SHIPPING COSTS INCURRED DUE TO NON-COMPLIANCE WILL BE THE RESPONSIBILITY OF THE CUSTOMER.
PROCESSING TIME / RETURNS ARE PROCESSED WITHIN 7-10 BUSINESS DAYS FROM THE DATE OF RECEIVING YOUR RETURN. YOU WILL RECEIVE AN EMAIL WHEN OUR TEAM HAS RECEIVED YOUR RETURN AND AGAIN WHEN YOUR RETURN IS PROCESSED. PLEASE CONTACT US AT CUSTOMERSERVICE@ACACIA.CO IF YOU NEED ASSISTANCE.
HANDLING FEE / PLEASE NOTE THAT ALL RETURNS ARE SUBJECT TO A $10 HANDLING FEE, WHICH IS THE RESPONSIBILITY OF THE CONSUMER.
INTERNATIONAL ORDERS / AT THIS TIME, WE DO NOT ACCEPT RETURNS FOR INTERNATIONAL ORDERS. PLEASE EMAIL CUSTOMERSERVICE@ACACIA.CO AND WE WILL ASSIST YOU FURTHER.
QUALITY CONTROL / EVERY ITEM UNDERGOES RIGOROUS QUALITY CONTROL BEFORE SHIPPING. IF YOU RECEIVE AN ITEM THAT DOES NOT MEET OUR STANDARDS, PLEASE CONTACT US AT CUSTOMERCARE@ACACIA.CO WITH YOUR ORDER NUMBER AND IMAGES OF THE FAULT OR ISSUE. WE WILL PROMPTLY WORK WITH YOU TO RESOLVE IT. PLEASE NOTE THAT ITEMS DAMAGED DUE TO NORMAL WEAR AND TEAR, ACCIDENTS, FAILURE TO USE IN ACCORDANCE WITH CARE INSTRUCTIONS, OR MISUSE WILL NOT BE CONSIDERED FAULTY.
*READY-TO-WEAR / IN THE CONTEXT OF OUR RETURNS POLICY, 'READY-TO-WEAR' REFERS TO CLOTHING ITEMS ONLY AND EXCLUDES SWIMWEAR, BODYWEAR, OR ACCESSORIES.
